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Fieldline Logistics2024
Internal ops portal that replaced three spreadsheets
Custom web app for dispatch, SLAs, and partner visibility.
-70%
Status update time
-19%
Missed SLAs
96%
Adoption (90 days)
The Challenge
Dispatchers lived in sheets; partners emailed for ETAs; managers had no live view of bottlenecks.
Our Strategy & Solution
We prototyped with ops leads, then delivered a role-based portal with live job boards, SLA timers, and partner read-only views.
Key Quantifiable Outcomes
- Teams adopted the portal within a quarter.
- Missed SLA rate fell after proactive alerts.
- Partner email volume for “where is my job?” dropped.
Project Scope & Deliverables
- Service blueprint
- Ops UX
- Secure web app
- Training & handoff
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